Over the years I have heard my share of strange questions and silly comments from people who call the computer software company where I work as a tech support telephone operator. But one day I realized how absurd things can sound on the other end of the line when I heard myself say to one caller, "Yes, sir, you must first upgrade your download software in order to download our upgrade software."
--Contributed to "All In a Day's Work" by Carlos Mejia
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